Exchange & Return

At Wibestone, we want you to be completely satisfied with your purchase. Please read our Exchange & Return Policy carefully before placing an order.

Eligibility for Exchange & Return
Items may be eligible for exchange or return if they are unused, unworn, undamaged, and returned in their original packaging.

Request Period
Exchange or return requests must be made within the applicable return period from the date of delivery.

Non-Returnable Items
Customized, personalized, sale items, gift cards, and certain hygiene-sensitive products may not be eligible for return or exchange.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible with your order details and relevant photographs.

Exchange Process
Once your exchange request is approved, we will provide further instructions regarding the return and replacement process. Exchanges are subject to product availability.

Refunds
Once the returned item is received and inspected, eligible refunds will be processed according to our refund policy. Shipping charges, if applicable, may not be refundable.

Return Shipping
Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Contact Us
For any questions regarding exchanges or returns, please contact our customer support team.