Shipping Policy

At Wibestone, we aim to provide a smooth and reliable shipping experience for all our customers.

Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery
Delivery times may vary depending on your location and the selected shipping method. Once your order has been dispatched, you will receive shipping and tracking details, where available.

Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Order Tracking
Once your order is shipped, tracking information will be shared with you via email or other available communication methods.

Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier services, weather conditions, customs clearance, or other circumstances beyond our control.

Incorrect Address
Please ensure that your shipping address and contact details are accurate when placing your order. Wibestone will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact our customer support team as soon as possible with your order details and relevant photographs, where applicable.

International Shipping
International shipping availability, delivery times, and applicable customs duties or taxes may vary depending on the destination. Any additional customs charges are the responsibility of the customer unless otherwise stated.

Contact Us
For any questions regarding shipping or delivery, please contact our customer support team.